topic Re: Recurring Payment - Cashback in Get Support

Recurring Payment - Cashback

BMcL — Thu, 19 Jun 2025 20:09:28 GMT

I use a visa card which has cash-back rewards. Recurring payments get double the rewards. However, Public Mobile does not show up as recurring.
The Visa Centre confirms that the merchant has to code the payment as a “recurring payment” which then qualifies for the cashback multiplier.
How do I ask Public Mobile about this?

edited by computergeek541: changed category labels (discussion unrelated to the Public Mobile rewards program)

Re: Recurring Payment - Cashback

Handy1 — Thu, 19 Jun 2025 15:59:15 GMT

@BMcL That’s because public mobile is pre paid service, not post paid and not monthly either it’s just 30 days at a time

Re: Recurring Payment - Cashback

hairbag1 — Thu, 19 Jun 2025 15:59:38 GMT

@BMcL

It's not considered a recurring payment as you can stop payment anytime.

Re: Recurring Payment - Cashback

Chalupa_Batman — Thu, 19 Jun 2025 16:05:11 GMT

To add to @hairbag1 and @Handy1 comments, if this was postpaid, then it would qualify as recurring payments. In other words, on a contract. Public Mobile is prepaid so you can stop at any time as with a 1 year contract your having reoccurring payments.

Re: Recurring Payment - Cashback

BMcL — Thu, 19 Jun 2025 16:17:29 GMT

Responding to the replies so far:

Amazon Prime is prepaid and it can be stopped anytime, yet it shows on my visa statement as a recurring payment and gets the extra rewards.
While the Public Mobile website and my own account both clearly show a monthly payment, my visa statements show a 30 day payment. What gives??

Re: Recurring Payment - Cashback

hairbag1 — Thu, 19 Jun 2025 22:52:40 GMT

@BMcL

this subject has been brought up several times in the past with no concrete reason. Here's a bit of reading from past posts about recurring payments. Perhaps you could start a dialogue with Customer Support but I suspect the first line agents won't have any better reply than ours. You could ask to have your question escalated for better reasons.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-isn-t-AutoPay-tracked-as-a-recurring-bill-payment/m-p/767800