topic Re: switching phones - how to do this? in Get Support

switching phones - how to do this?

ScotiaB — Thu, 19 Jun 2025 07:40:05 GMT

I am going to buy a new iPhone but I still want the same number and phone plan. I have always bought my phones upfront (ie. not connected to a payment plan), so I would like to transfer my current public mobile number and plan to my new device. How do I do this? I think that I have an eSIM.

Re: switching phones - how to do this?

DDM69 — Thu, 19 Jun 2025 06:27:59 GMT

Check out this link...

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-new-phone/m-p/1335652

Re: switching phones - how to do this?

BKNS27 — Thu, 19 Jun 2025 08:31:13 GMT

@ScotiaB

If you have the newer iPhone then you can port your number over to PM. Check in the settings under Cellular then look for Add eSIM. If it does then your iPhone is eSIM compatible.

Follow these steps:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: switching phones - how to do this?

colleeno — Thu, 19 Jun 2025 13:35:37 GMT

@ScotiaB

I think you are saying that you are already a Public Mobile customer. If you have a physical SIM card in your old phone, just remove it and put it into your new phone. If you currently are using an eSIM in your old phone, then install the Public Mobile app on your new phone, log into your account and “buy” a new eSIM. It should cost $0 if you already had one.

The instructions provided by BKNS27 are for new customers who want to switch to PM from another provider.

Re: switching phones - how to do this?

softech — Thu, 19 Jun 2025 14:11:46 GMT

Re: switching phones - how to do this?

ScotiaB — Tue, 24 Jun 2025 05:31:27 GMT

Thank you! This makes sense, except I can’t log into my account either. I’ve tried creating new passwords, and the app says I have ”succesfully created a new password” but when I use it, it says “email and password do not match”. When I try to sign into the app with my correct email and OLD password, it brings me to a portal that prompts me to sign up with public (selecting a plan, a SIM, etc). I obviously have a plan and an account already, so why can’t I sign in and access any of my info? This is the only reason I’m hesitant - would I be able to sing up again with public and select the “transfer number” option?? Because the number is already associated with public, I don’t know how this would work!

Thanks all for the help 🙂