topic Re: ACCOUNT EMAIL RESET in Get Support

ACCOUNT EMAIL RESET

Gw7 — Thu, 19 Jun 2025 00:08:21 GMT

I’ve been with public mobile for several months, the email which I registered with have been compromised and I no longer have access to it. I cannot login and when I try with my phone number it say it’s not associated. I’m looking to gain access to ultimately update my Information

Re: ACCOUNT EMAIL RESET

Chalupa_Batman — Thu, 19 Jun 2025 00:14:20 GMT

@Gw7 wrote:
I’ve been with public mobile for several months, the email which I registered with have been compromised and I no longer have access to it. I cannot login and when I try with my phone number it say it’s not associated. I’m looking to gain access to ultimately update my Information

You can reach a CS Agent this way and ask your email be changed.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: ACCOUNT EMAIL RESET

slusagm — Thu, 19 Jun 2025 02:20:45 GMT

@Gw7

just want you to be aware, the email you used to login to Public Mobile is just a login, you can still use it to login Public Mobile even you lost access to your email mailbox. it will work as long as you can receive 2FA text on your phone. So, if you have not tried it yet, try to login using the same email address and password

if you can login, all you need to do to change the login email address is to go to Profile-> Mange EverSafe ID and then update the email address (or on the app, go to Account-> Manage Login Powered by EverSafe)