topic Re: I need to cancel an Add-on I want my money refunded IMMEDIATELY! in Get Support

I need to cancel an Add-on I want my money refunded IMMEDIATELY!

zari1354 — Wed, 18 Jun 2025 12:33:02 GMT

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money refunded immediately.

Re: I need to cancel an Add-on I want my money refunded IMMEDIATELY!

hTideGnow — Wed, 18 Jun 2025 12:37:03 GMT

hi @zari1354

not immediately but usually very quick

but instead of a full refund to the credit card, they usually put the money back to your account as a credit

have you opened a ticket yet? if not, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need to cancel an Add-on I want my money refunded IMMEDIATELY!

CSA_PM — Wed, 18 Jun 2025 16:55:55 GMT

Thanks for escalating! The client is already in contact with an agent.

Re: I need to cancel an Add-on I want my money refunded IMMEDIATELY!

DDM69 — Thu, 19 Jun 2025 02:13:18 GMT

You made a mistake. Now you wait. Why would you add it without reading the details?