topic Re: Need help manually porting a number in Get Support

Need help manually porting a number

2BBB — Wed, 18 Jun 2025 22:27:13 GMT

Something went haywire when I tried to do it on the web. Haven’t received any notification from my old provider and it’s been over 90 minutes

Re: Need help manually porting a number

Meow — Wed, 18 Jun 2025 21:48:00 GMT

You would have to open a ticket through chatbot and ask agent for assistance.

Phone number you might get from some customers through personal mail is Not meant for such assistance and will be frown upon if you use it. Go Legitimate way - Ticket!

Re: Need help manually porting a number

Chalupa_Batman — Wed, 18 Jun 2025 21:58:53 GMT

@2BBB wrote:
Something went haywire when I tried to do it on the web. Haven’t received any notification from my old provider and it’s been over 90 minutes

So you said YES to the port request from your other provider? If so, then place your PM SIM card in the phone and reboot. You may also have to reset your Network Settings so it clears out your old provider to find PM's network. If you still need help, here's how to reach PM.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need help manually porting a number

Dunkman — Wed, 18 Jun 2025 22:28:15 GMT

@2BBB

I tried to escalate your issue with customer service agent. CSA_PM should get contact with you via private message.

Re: Need help manually porting a number

CSA_PM — Wed, 18 Jun 2025 23:58:25 GMT

Hi 2BBB

Please try sending a private message. Unfortunately I am not able yet to contact you privately .