topic Re: Wow in Get Support

Money back

alaysontrumbley — Wed, 18 Jun 2025 21:05:56 GMT

How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank

Re: Money back

computergeek541 — Wed, 18 Jun 2025 21:07:53 GMT

@alaysontrumbley wrote:
How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank

Generally, refunds aren't provided. I know this isn't the answer that you're looking for, but a refund (if approved) could take a few weeks to process, by which time it would be time again to process payment again for the next renewal. The credit on your Public Mobile account can be used for later.

Re: Money back

eddieO — Wed, 18 Jun 2025 21:08:10 GMT

@alaysontrumbley you will need to create a ticket and wait for a customer support agent to respond back to you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Money back

computergeek541 — Wed, 18 Jun 2025 21:50:25 GMT

Wow

alaysontrumbley — Wed, 18 Jun 2025 21:51:22 GMT

Well that sucks I was double charged for my phone plan this month and they will not do a refund they just put it as a credit and they won't fix it so now I'm with no gas money because I had a double phone bill this month I'm not happy

Re: Wow

computergeek541 — Wed, 18 Jun 2025 21:59:04 GMT