topic Re: Urgent help needed in Get Support

Urgent help needed

JennCurry — Wed, 18 Jun 2025 21:02:48 GMT

I was trying to port my son’s Bell number to Public Mobile. His phone/account was under my name. I accidentally ported his number to my own active line, and now my original number is gone and appears replaced by his. I need to recover my original Public Mobile number and set up a proper line for his number. Anyone know what to do. I getting so frustrated, I've had my phone number for 20 years and it's gone!

Re: Urgent help needed

TheSterlinger — Wed, 18 Jun 2025 17:46:38 GMT

Please message an agent for assistance with this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent help needed

Handy1 — Wed, 18 Jun 2025 17:47:18 GMT

@JennCurry You have to ask support if they can help fix for you . Or possible bell if that’s where your original phone number originated from

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Urgent help needed

DDM69 — Wed, 18 Jun 2025 20:51:57 GMT

Just another tip, each number and account needs its own email address.