topic Re: Port taking over 9 hours and not complete, moving from iPlum in Get Support

Port taking over 9 hours and not complete, moving from iPlum

JohnSmith10 — Wed, 18 Jun 2025 06:04:13 GMT

Hi there, I am waiting a while to port in my number from iPlum (a virtual carrier). I've already set up and unlocked the number on their side, and paid for the port out. I contacted their support 4 hours ago and they advised no port request has been made from my new carrier (Public Mobile). How much longer should I wait?

Re: Port taking over 9 hours and not complete, moving from iPlum

computergeek541 — Wed, 18 Jun 2025 06:06:15 GMT

@JohnSmith10 wrote:
Hi there, I am waiting a while to port in my number from iPlum (a virtual carrier). I've already set up and unlocked the number on their side, and paid for the port out. I contacted their support 4 hours ago and they advised no port request has been made from my new carrier (Public Mobile). How much longer should I wait?

Number porting from VoIP providers often takes several days to complete. It's only number porting from one wireless carrier to another that usually completes within a few hours.

Re: Port taking over 9 hours and not complete, moving from iPlum

JohnSmith10 — Wed, 18 Jun 2025 06:09:32 GMT

Thanks @computergeek541 , I will continue to be patient. Right now, it's behaving weirdly, outgoing calls show my ported-in number, but text messages still go to the VoIP provider. When I try to text out from my Public Mobile email, it won't go externally. So I guess I will wait another day or two.

Any reason why they take several days? Is it just general administrivia?

Re: Port taking over 9 hours and not complete, moving from iPlum

computergeek541 — Wed, 18 Jun 2025 06:15:12 GMT

@JohnSmith10 wrote:
Thanks @computergeek541 , I will continue to be patient. Right now, it's behaving weirdly, outgoing calls show my ported-in number, but text messages still go to the VoIP provider. When I try to text out from my Public Mobile email, it won't go externally. So I guess I will wait another day or two.
Any reason why they take several days? Is it just general administrivia?

That's usual behavior for number porting.

As for number porting potentially taking days, landline and VoIP number transfer have always just generally just taken longer due to the way that the transfer processes have been setup. I suspect that it might not be automated the way that wireless to wireless transfers are.

Re: Port taking over 9 hours and not complete, moving from iPlum

CSA_PM — Wed, 18 Jun 2025 16:57:05 GMT

Thanks for escalating! The client is already in contact with an agent.