topic Re: Transfer number in Get Support

Transfer number

Jeninfinity — Wed, 18 Jun 2025 21:04:13 GMT

It's saying my number isn't Canadian and I need to transfer it. I do not have my old phone and sim but they are working

Re: Transfer number

will13am — Wed, 18 Jun 2025 16:55:58 GMT

@Jeninfinity , you are going to need access to your old service anyway to confirm the number transfer. Try the number transfer again using incognito mode on a browser of after clearing data on the mobile app.

Re: Transfer number

eddieO — Wed, 18 Jun 2025 17:50:00 GMT

@Jeninfinity who is your current phone number with? Maybe you can contact them directly to see if they have received a number porting request