topic Poor reception in Get Support

Poor reception

RZH — Wed, 18 Jun 2025 02:35:11 GMT

We switched to public mobile from freedom, but all of us are experiencing poor reception on the network, its very frustrating.

Hopefully public mobile can fix this problem, right now we family of 4 are paying for nothing.

Re: Poor reception

will13am — Wed, 18 Jun 2025 02:42:01 GMT

@RZH , what area of the country are you located? Are your phones current and working with VoLTE? Generally, the Telus network is far superior to Freedom. I came over to this service because I could not handle the poor reception and I have not had any such issues here.

Re: Poor reception

ORNGNBLK — Wed, 18 Jun 2025 02:46:33 GMT

@RZH What phones are you using and how long ago did you switch? Have you tried resetting your network manually? This will erase any saved wifi passwords, but might be well worth it. If you still have issue after that, you can individually try to have PM do a network refresh on the back end for you. You can start the conversation using the orange chat bubble on the bottom right. Hope this helps

Re: Poor reception

SKSuh — Wed, 18 Jun 2025 04:03:19 GMT

I switched to Public Mobile from Freedom nine months ago for the same reasons as you — poor reception for my iPhone in my part of BC

Freedom worked great in Portugal but lousy on the Sunshine Coast whereas Public Mobile has been outstanding thanks to the Telus network

Re: Poor reception

slusagm — Wed, 18 Jun 2025 02:48:38 GMT

@RZH

what is poor reception? voice issue? data?

what phone do you have?

do you have physical sim card? did you try your sim on another phone?

did you try Reset Network Settings on your phone? did you try changing your network mode to 4G only or LTE only?

Re: Poor reception

slusagm — Wed, 18 Jun 2025 02:52:06 GMT

@SKSuh wrote:
I switched to Public Mobile from Freedom nine months ago for the same reasons as you — poor reception for my iPhone in my part of BC

@SKSuh

which part of BC do you have poor reception?

Re: Poor reception

SKSuh — Wed, 18 Jun 2025 04:01:34 GMT

Freedom Mobile had excellent connectivity in Portugal but lousy here on the BC Sunshine Coast

Public Mobile has excellent coverage across BC (and for my Canadian, USA and Mexico travels) thanks to the Telus/Bell system

Re: Poor reception

will13am — Wed, 18 Jun 2025 13:41:48 GMT

@SKSuh wrote:
Freedom Mobile had excellent connectivity in Portugal but lousy here on the BC Sunshine Coast
Public Mobile has excellent coverage across BC (and for my Canadian, USA and Mexico travels) thanks to the Telus/Bell system

@RZH , Public Mobile does not offer roaming in Portugal, so there should be no expectations that there would be any connectivity. You have to understand also that if and when there is roaming abroad, the network performance is determined by the roaming partner not the home network. Exactly as you said, the home network for Freedom is bad. This is what matters most.