topic Re: need esim for new phone in Get Support

need esim for new phone

Gordon66 — Wed, 18 Jun 2025 04:26:21 GMT

I have a new phone but i cant get past add a mobile network to download the public app so i can get a qr code to put my current plan onto my new phone , can anyone help

edited by computergeek541: changed category label (unrelated to discussion about Community)

Re: need esim for new phone

Chalupa_Batman — Wed, 18 Jun 2025 02:12:49 GMT

@Gordon66 wrote:
I have a new phone but i cant get past add a mobile network to download the public app so i can get a qr code to put my current plan onto my new phone , can anyone help

I don't understand "you can't get past the mobile network to download the app" ? Just download the app on WiFi and sign in?

Re: need esim for new phone

Gordon66 — Wed, 18 Jun 2025 02:20:41 GMT

There are no options, I cant get to the appstore

Re: need esim for new phone

slusagm — Wed, 18 Jun 2025 02:23:43 GMT

@Gordon66

you have an iPhone? did you try to get to the app store using Wifi?

and is your app store registered to Canada? were you able to get to App Store and just not able to find Public Mobile app from there?

Re: need esim for new phone

Gordon66 — Wed, 18 Jun 2025 02:36:05 GMT

Thats the problem , its a new zflip6 and i'm setting it up and it stops at the setup phone part so i cant get to the internet to get the app, is there another way to get the qr code?

Re: need esim for new phone

hairbag1 — Wed, 18 Jun 2025 03:43:50 GMT

@Gordon66

nope...you'll need to somehow, download the app to your new zflip6, using your local wifi. Can you delete and start phone set-up over again ?