topic Re: ive paid 2 times transferred number and now dont have any service but wifi in Get Support

ive paid 2 times transferred number and now dont have any service but wifi

dayna2306 — Tue, 17 Jun 2025 22:07:15 GMT

what do i do theres needs to be better communication cause now i cant make calls or receive them and i have paid 2x

Re: ive paid 2 times transferred number and now dont have any service but wifi

hTideGnow — Tue, 17 Jun 2025 22:11:03 GMT

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: ive paid 2 times transferred number and now dont have any service but wifi

slusagm — Tue, 17 Jun 2025 22:12:18 GMT

you don't even have data?

did you try Reset network settings on the phone? Account active?

Maybe you need PM to help, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ive paid 2 times transferred number and now dont have any service but wifi

dayna2306 — Tue, 17 Jun 2025 22:22:20 GMT

i have a iphone 14 pro max.. i did the esim and have reset the network and nothing is working still

Re: ive paid 2 times transferred number and now dont have any service but wifi

dayna2306 — Tue, 17 Jun 2025 22:24:28 GMT

i have done the reset of network and its a i phone and its not working still i have messaged them but it takes forever for a reply

Re: ive paid 2 times transferred number and now dont have any service but wifi

slusagm — Tue, 17 Jun 2025 22:25:58 GMT

@dayna2306

did it work before but just stops working today? or you just joined and it never work?

esim or physical sim?

Re: ive paid 2 times transferred number and now dont have any service but wifi

dayna2306 — Tue, 17 Jun 2025 22:36:46 GMT

just joined and wanted to transfer my number for current number and nown its giving me another number

Re: ive paid 2 times transferred number and now dont have any service but wifi

slusagm — Tue, 17 Jun 2025 22:38:36 GMT

if you just joined, and requested porting during Subscription, it won't give you another phone number

but just message PM support first and get them to sort out the situation. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them using the link I provided above. Message them now and get it resolved today