topic Re: Phone is not working in Get Support

Phone is not working

CarlyBlakeney — Tue, 17 Jun 2025 21:48:50 GMT

My sons phone is not working even though its being paid for. he can only use it on WIFI and payments automatically come out of our account!

I would also like to have a contact number to call so when we have issues we can call and deal with this instead of a million different steps to take. i now had to create my own profile for a phone company i dont even use!

I would also like to have a number created for my daughter, she has a phone but needs a working number.

This account for my son was attached to another account i guess and it was deleted and now we cant figure out what the email is. so please get back to me ASAP so we can resolve this

Re: Phone is not working

slusagm — Tue, 17 Jun 2025 21:51:44 GMT

@CarlyBlakeney

PM system is one email for one account, so your son must have activated with a different email address. if you cannot figure out the email address used, ask PM ,

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Similarly, if your daughter wants to join, she will need to use another email address, download PM app and subscribe using the app

Re: Phone is not working

hTideGnow — Tue, 17 Jun 2025 21:52:36 GMT

HI @CarlyBlakeney

sorry, PM support is all online and no number to call, but you can submit ticket and they will message you back and help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

So, your son's account is not working? when did he joined? if he had service before, maybe there is a payment issue?

And for your daughter, she joined yet? if not, use a different email address and subscribe a new account

Re: Phone is not working

CSA_PM — Tue, 17 Jun 2025 21:56:59 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone is not working

slusagm — Tue, 17 Jun 2025 22:01:51 GMT

this is great service, happy to see customers get help promptly.