topic Re: Urgent-Manual port confirmation in Get Support

Urgent-Manual port confirmation

Vilok — Tue, 17 Jun 2025 21:00:01 GMT

Hi,

I ported from public mobile to bell MTS 2 days ago. However, the port was cancelled for some reason. I called up bell and found out about this. Bell mentioned that they have initiated a transfer of my number. And asked me to contact public mobile to manually confirm the port. I can’t access my eSIM any more. So requesting to process my request as soon as possible. Please my ACC number is xxxxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541: removed account number and changed category label (discussion is unrelated about how to use the Community website)

Re: Urgent-Manual port confirmation

hTideGnow — Tue, 17 Jun 2025 20:24:14 GMT

hi @Vilok you need an active sim to receive port authorization text and reply yes, it is a problem withiut the eSIM

check with PM support agent and see if they can do anything to help, or you might need to buy a physical or eSIM back so you can approve the port.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Urgent-Manual port confirmation

CSA_PM — Tue, 17 Jun 2025 21:53:53 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Urgent-Manual port confirmation

Vilok — Wed, 18 Jun 2025 19:29:32 GMT

Hi, I would like to cancel the on going port request that was created on 16th June please. The request was to port from public mobile to Bell MTS. I would like to request you to cancel it please.