topic Re: Register for new account but can not activate in Get Support

Register for new account but can not activate

Dezisawesome — Tue, 17 Jun 2025 20:08:19 GMT

Hello,

I tried to activate a new plan, but I can not complete it. I seem to be stuck. It is sending a code to my old number that I had here a couple of years ago when attempting to sign into my account, but I no longer have it. How can I complete the activation of my eSIM? Any help would be greatly appreciated.

Thanks in advance 🙂

Re: Register for new account but can not activate

hTideGnow — Tue, 17 Jun 2025 20:26:56 GMT

hi @Dezisawesome usually you can get that code via email but since your account is not fully setup yet, the email option would not be there yet. But you can ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Register for new account but can not activate

Dezisawesome — Tue, 17 Jun 2025 20:40:25 GMT

Thank you so much for your help 🙂

I did get a code through email, but then after that, it asked for another code from a number I no longer have. I have reached out to support, and Mary is currently trying to help me. Thank you so much for your help @hTideGnow 🙂