topic Re: ran out of minutes in Get Support

ran out of minutes

rickseigel — Tue, 17 Jun 2025 17:46:34 GMT

how do i get my service back after running out of minutes?

Re: ran out of minutes

slusagm — Tue, 17 Jun 2025 17:48:20 GMT

are you on $15 or $13 plan with limited minutes? you have to login My Account to buy calling minutes add-on. There is a $5 one for calling within Canada

Re: ran out of minutes

Chalupa_Batman — Tue, 17 Jun 2025 17:50:13 GMT

@rickseigel wrote:
how do i get my service back after running out of minutes?

Hello @rickseigel

To get back up and running, you can add funds to your account either by credit card or vouchers. Vouchers can be picked up at places like Shoppers Drug Mart and added to your account via 611 on your phone. Then you'd be back up for another 30 day plan.

Re: ran out of minutes

hTideGnow — Tue, 17 Jun 2025 17:50:30 GMT

hi @rickseigel you can buy this add-on:
500 min Canada-Wide Long Distance - $5.00

but if you have an unlimited Canada wide calling plan, then the error could be just a gltich, reboot your phone and try again

Re: ran out of minutes

hairbag1 — Tue, 17 Jun 2025 17:52:41 GMT

@rickseigel wrote:
how do i get my service back after running out of minutes?

One more piece of info req'd to answer your question...what Public Mobile regular plan do you subscribe to ?

Re: ran out of minutes

computergeek541 — Tue, 17 Jun 2025 19:15:03 GMT

Re: ran out of minutes

rickseigel — Tue, 17 Jun 2025 19:17:54 GMT

I topped up and still no service. Also I have unlimited calling minutes. I guess data mis tne problem but I topped up

Re: ran out of minutes

rickseigel — Tue, 17 Jun 2025 19:22:02 GMT

I am on 25 dollar plan

Re: ran out of minutes

Chalupa_Batman — Tue, 17 Jun 2025 19:45:04 GMT

@rickseigel wrote:
I am on 25 dollar plan

Hey @rickseigel

If you're on the $25 you should have unlimited minutes. You shouldn't run out. You said you topped up, have you rebooted your phone? That sometimes helps. If you're still having issues, you can reach out to a CS Agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.