topic Re: Not working! in Get Support

Not working!

RonUnruh — Tue, 17 Jun 2025 17:44:03 GMT

Went through all the procedures, was activated with my old Telus Number but now nothing no phone, no email etc. Please help as it was working

Re: Not working!

hTideGnow — Tue, 17 Jun 2025 17:48:18 GMT

hi @RonUnruh

try reboot your phone , and try Reset network settings

if same, message support agent for help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not working!

slusagm — Tue, 17 Jun 2025 17:49:27 GMT

Physical sim or esim? PM can help to reprovision your account.

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not working!

Chalupa_Batman — Tue, 17 Jun 2025 17:52:40 GMT

@RonUnruh wrote:
Went through all the procedures, was activated with my old Telus Number but now nothing no phone, no email etc. Please help as it was working

Hello @RonUnruh

Try rebooting your phone. You DO NOT have to do a reset of your Network Settings since you were already on the Telus network. Did you get a text message from Telus asking to port over and you said yes within 90 minutes? If so, if you put your Telus SIM card in the phone, do you still have service? If no, place your Public Mobile SIM card in your phone and reboot. See if you get service. If you still need assistance, you can create a ticket. One last option to try, try your SIM card in a different phone as sometimes SIM cards need to be reprovisioned.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.