topic Lost SIM card in Get Support

Lost SIM card

LoriLK — Tue, 17 Jun 2025 22:34:12 GMT

My son has a public mobile account he has been in NZ for a year- unfortunately he lost his public mobile sim - he gets back tomorrow can he get a new sim and still keep his same phone number?

Re: Lost SIM card

Chalupa_Batman — Tue, 17 Jun 2025 17:19:28 GMT

@LoriLK wrote:
My son has a public mobile account he has been in NZ for a year- unfortunately he lost his public mobile sim - he gets back tomorrow can he get a new sim and still keep his same phone number?

Hello @LoriLK

If your sons account has been inactive for a year, the number is gone already. Phone numbers deactivate after 90 days of non usage.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Lost SIM card

TheSterlinger — Tue, 17 Jun 2025 17:20:25 GMT

As long as he has been making the payments to keep the account active for the time he has been away yes.

He would simply purchase a new PM sim card from a Telus or Koodo store or from Amazon and sign into his account to change the SIM card number.

If he doesn't know how to change the number then he can ask an agent to do that for him.

Re: Lost SIM card

LoriLK — Tue, 17 Jun 2025 17:27:04 GMT

Awesome- yes he continued to pay the account- thank you!!

Re: Lost SIM card

LoriLK — Tue, 17 Jun 2025 17:32:55 GMT

After all that he found it lol thanks for the replies