topic HOW CAN I LOG IN MY ACCOUNT? in Get Support

HOW CAN I LOG IN MY ACCOUNT?

Dave-SUN — Tue, 17 Jun 2025 13:56:00 GMT

I don’t have an eSIM card, so in order to log into my account, the verification code must be sent to my email. But right now I also can’t access my email, because logging into it requires a verification code that gets sent to my phone number. What should I do in this situation?

Re: HOW CAN I LOG IN MY ACCOUNT?

hairbag1 — Tue, 17 Jun 2025 13:57:58 GMT

@Dave-SUN

without an active account established yet, you'll need to use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HOW CAN I LOG IN MY ACCOUNT?

hTideGnow — Tue, 17 Jun 2025 13:59:02 GMT

hi @Dave-SUN

then you have no choice but to ask PM support to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HOW CAN I LOG IN MY ACCOUNT?

Dave-SUN — Tue, 17 Jun 2025 14:02:30 GMT

Thank you for your help.

Re: HOW CAN I LOG IN MY ACCOUNT?

CSA_PM — Tue, 17 Jun 2025 14:32:49 GMT

Thanks for escalating! The client was already in contact with an agent when the post was escalated.

Re: HOW CAN I LOG IN MY ACCOUNT?

Dunkman — Tue, 17 Jun 2025 14:34:22 GMT

@Dave-SUN

I will escalate your post to customer service agent CSA_PM, who hopefully will contact you via private message faster.