topic Re: Delay in Moving Number in Get Support

Delay in Moving Number

fjkinnear — Tue, 17 Jun 2025 13:35:39 GMT

Hi,

I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is true?

Re: Delay in Moving Number

fjkinnear — Tue, 17 Jun 2025 13:37:40 GMT

I should clarify that I can't access my account because it wants to send a coffee to my phone number to verify it, but I can't receive texts right now because the number hasn't been ported over. So I can't access my account either.

Re: Delay in Moving Number

Chalupa_Batman — Tue, 17 Jun 2025 13:44:13 GMT

@fjkinnear wrote:
Hi,
I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is true?

Hello @fjkinnear

Try rebooting your phone. Also, you can try going into your Settings, then Network Settings and refresh them and then reboot. If that doesn't work, contact a CS Agent this way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Delay in Moving Number

CSA_PM — Tue, 17 Jun 2025 13:45:20 GMT

Hello, I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Delay in Moving Number

hTideGnow — Tue, 17 Jun 2025 13:45:35 GMT

hi @fjkinnear

at the 2FA step, click Didn't Receive code and then select Send email to get the code via email

if you can login that way, then go to Profile Page, Manage EverSafe login (or on the app, Account page, then Manage Login ) to update the phone number there

but if you cannot get the code via email and cannot login, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage