topic Re: No signal on my device after port in Get Support

No signal on my device after port

Donneita — Tue, 17 Jun 2025 08:56:29 GMT

I recently got a new sim and ported my old number over to Public mobile. Even though the port appears to have been successful, there is no service on my new sim. I have tried restarting, changing network type, manually search for service,nothing works.

My husband and I ported our numbers over on the same day, but he's not experiencing this issue. My device is a Tecno Pova 2, running Android 11.

Re: No signal on my device after port

Handy1 — Tue, 17 Jun 2025 09:33:26 GMT

@Donneita You might need support to reprovision the sim / reset your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No signal on my device after port

Donneita — Tue, 17 Jun 2025 09:40:39 GMT

@Handy1 Thanks. I just did.

Re: No signal on my device after port

Handy1 — Tue, 17 Jun 2025 09:51:24 GMT

@Donneita Out of curiosity do you two have physical SIM card or eSIM ? If physical sim can you try your sim card in his phone to test ? This will help to determine if its device issue or account issue

Re: No signal on my device after port

Donneita — Tue, 17 Jun 2025 09:52:57 GMT

@Handy1 Physical. I'll try that and let you know how it goes.

Re: No signal on my device after port

softech — Tue, 17 Jun 2025 11:07:38 GMT

@Donneita I have escalated your issue on behalf. Support will reach out to you this morning, please monitor your community inbox

Re: No signal on my device after port

CSA_PM — Tue, 17 Jun 2025 12:03:05 GMT

Hello @ Donneita

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage