topic Re: 7B1 Message after Porting... in Get Support

7B1 Message after Porting...

Annah88 — Tue, 17 Jun 2025 05:28:14 GMT

I signed up for a Public Mobile plan. I ported over my number from another provider, got the text message and responded "yes". My phone is showing Public Mobile, however everytime I try to make a call I get this message.

"7B1 Your phone is not activated on the network, please call client care for more information."

Is there a number for support?

Re: 7B1 Message after Porting...

hairbag1 — Tue, 17 Jun 2025 05:49:46 GMT

@Annah88

use this link to message Customer Support...they're closed tonight but message 'em tonight and they'll respond in am...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch that little envelop icon on top right side of page will be highlighted when they respond.

Re: 7B1 Message after Porting...

BKNS27 — Tue, 17 Jun 2025 06:59:01 GMT

@Annah88

Try resetting the Network setting on your phone then reboot the phone and see if that works.

Re: 7B1 Message after Porting...

Norajohnson — Tue, 17 Jun 2025 09:14:39 GMT

Try rebooting your device, resetting your network connections, toggle in airplane mode, on and off, and removing then re-inserting the Sim card in the device.The "7B1" error after a number port typically indicates a network activation issue. It means your phone monkey type isn't fully connected to the new network, even though you've ported your number. Troubleshooting steps include restarting your phone, checking Airplane mode, verifying carrier settings and iOS updates, and potentially resetting network settings. If the issue persists, contacting your carrier for support is recommended.