topic Re: Flaky data in Get Support

Flaky data

jeno — Tue, 04 Jan 2022 23:09:00 GMT

Hi,

I have a new activation from yesterday. Calls and texts work fine.

Data does not work well. One webpage might or might not load succesfully, then all subsequent pages fail to load. Waiting about half an hour seems to make another page work, and then it stops working after that page loads. Sometimes rebooting the phone will make one more page work right away.

So it's not like it's TOTALLY not working, but it fails quickly after a little bit of data goes through.

I followed the steps at https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906 but it still happens.

Any advice?

Re: Flaky data

meocon — Sun, 10 Jun 2018 18:07:39 GMT

@jeno Which phone are you using? You can try to restore your phone to see if it can get better

Re: Flaky data

LEGO — Sun, 10 Jun 2018 18:11:17 GMT

@jeno What is your phone make / model? Maybe it does not support some of the Public Mobile frequencies in LTE band in your area.

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:02:22 GMT

Hi,

It's a OnePlus 2. Full compatibility with the network. I used to use it with data on TELUS.

The data works at least SOME of the time so we know it's not a hardware incompatibility.

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:03:41 GMT

It is actually a fresh installation 😕

Re: Flaky data

LEGO — Sun, 10 Jun 2018 19:05:03 GMT

@jeno Can you test if there are differences in page loading between Data and Wi-Fi?

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:06:13 GMT

Yes, Wifi is working fine.

Re: Flaky data

LEGO — Sun, 10 Jun 2018 19:12:39 GMT

@jeno Please, see if this would be helpful: A Secret Tweak to Speed Up Chrome on Your Android and How to speed up Chrome for Android

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:11:49 GMT

Hi,

I do not have Chrome on my phone.

No internet works for any app on the phone; it's not just my web browser.

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:12:11 GMT

(I also cannot send MMS while the data problem is happening.)

Re: Flaky data

LEGO — Sun, 10 Jun 2018 19:17:44 GMT

Please, verify your APN settings:

If APN settings are correct, please, test your SIM card in another phone!

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:21:02 GMT

Hi,

APN settings are verified. I have no other phone with which to test.

Again, the data works SOMETIMES for a very brief time, so I don't believe it is a hardware problem.

Are there any other options for me?

Re: Flaky data

LEGO — Sun, 10 Jun 2018 19:23:23 GMT

@jeno

You will need to send a private message to a Moderator_Team, they will help to resolve your problem! Please, include link to this tread.
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:22:52 GMT

OK thanks for your help.

Re: Flaky data

LEGO — Sun, 10 Jun 2018 19:40:34 GMT

@jeno Which plan are you on 3G or 4G LTE? ~~If you are on 3G plan, then switch to:~~

~~In settings>>>Network Mode>>>Preferred Network type>>>3G~~

Re: Flaky data

will13am — Sun, 10 Jun 2018 19:37:45 GMT

@LEGO wrote:
@jeno Which plan are you on 3G or 4G LTE? If you are on 3G plan, then switch to:
In settings>>>Network Mode>>>Preferred Network type>>>3G

NOOoo. Don't recommend this! All data on "3G" plans is on the LTE network, auto defaulting to 3G if connectivity on LTE is challenged. Forcing 3G will ensure terrible latency at all times.

Re: Flaky data

jeno — Sun, 10 Jun 2018 19:40:53 GMT

I tested pretty comprehensively already with:

- Both SIM card slots in the phone

- Rebooting and, well, not rebooting between changing settings

- 3G and LTE options

Always saw the same performance

Re: Flaky data

Rockdaddy22 — Mon, 11 Jun 2018 13:52:41 GMT

So this issue is solved?

Re: Flaky data

jeno — Mon, 11 Jun 2018 13:54:36 GMT

Yes, I'm switching providers

Re: Flaky data

Acekiller — Mon, 11 Jun 2018 17:06:33 GMT

perhaps give you phone a factory reset. it helps with a lot of data issues.