topic Re: Porting in Get Support

Porting

Keylen989 — Tue, 17 Jun 2025 04:28:36 GMT

From what I can tell from your records, my port went through, but I’m still active on my old provider. I need someone to help me. I can’t afford to pay two bills

Re: Porting

softech — Tue, 17 Jun 2025 01:45:15 GMT

@Keylen989

what you having now is normal because the port has not been completed yet

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting

hTideGnow — Tue, 17 Jun 2025 01:49:16 GMT

hi @Keylen989

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call