topic stuck in a loop in Get Support

stuck in a loop

carterefinley — Tue, 17 Jun 2025 00:21:05 GMT

theyve charged my credit card.

but esim isn't activating. it wont let me cancel my subscription. but my phone isn't working... it just keeps bringing me back to a "lets activate your subscription" page.

what do i do?

Re: stuck in a loop

hTideGnow — Tue, 17 Jun 2025 00:23:51 GMT

hi@carterefinley

can you check if PM esim already installed on your phone? check Sim Manager or Settings-> Cellular screen, if it is there, make isure it is enabled and set as Primary (also disable other sim or esim)

and if you need PM to help or to cancel the subscription. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: stuck in a loop

carterefinley — Tue, 17 Jun 2025 04:20:24 GMT

There is no SIM cards installed on my phone currently