topic Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP. in Get Support

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Mon, 16 Jun 2025 20:58:22 GMT

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP and cannot be used to sign up.

I am also having trouble using my Public Mobile number to verify with Clear on LinkedIn, and I believe that is also why.

How do I get my number to stop appearing like it is VOIP?

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

slusagm — Mon, 16 Jun 2025 21:00:03 GMT

did you port your number from an VoIP provider before? or you got this number as a new number from PM?

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

hTideGnow — Mon, 16 Jun 2025 21:00:04 GMT

hi @OfTheNorthGary

ChatGPT did not keep the correct list of phone number sometimes, we seen that before. You need to open ticket with ChatGPT and ask them to check and correct it on their end

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Mon, 16 Jun 2025 21:02:39 GMT

No it was never VOIP, ported it from Telus

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

slusagm — Mon, 16 Jun 2025 21:03:59 GMT

I doubt this is something PM can help as it is a ChatGPT issue. Check with ChatGPT first

but if you want to check with PM as well, open a ticket. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Mon, 16 Jun 2025 21:04:21 GMT

Does LinkedIn - Clear have the same list? I doubt either chatGPT or Clear have a list of VOIP numbers, they are checking the underlying tech when the attempt is made.

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

hTideGnow — Mon, 16 Jun 2025 21:06:37 GMT

hi @OfTheNorthGary

yes, I remember Linkedin used to have this issue, haven't seen this problem for long time. I am pretty certain Linkedin corrected the problem on their end

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Mon, 16 Jun 2025 23:13:55 GMT

They cannot verify me, i expect they are seeing my phone number as VOIP

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

slusagm — Mon, 16 Jun 2025 23:19:12 GMT

You ported your number from Telus, but you got it new from Telus?do you mind to tell us the area code and the next 3 digits?

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Tue, 17 Jun 2025 00:04:08 GMT

403 361

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

slusagm — Tue, 17 Jun 2025 00:09:14 GMT

yes, 403 361 is a Telus number, really have no reason being tried as VoIP. If both Linkedin and ChatGPT made the same mistake, then report to PM and ask them to check

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

OfTheNorthGary — Tue, 24 Jun 2025 19:11:47 GMT

Thanks for your help, sorry for the delay responding. I have messaged 22437 about it. Everything works with the phone number, except for it being flagged as VOIP. I will accept your reply as solution if the issue gets resolved 🙂