topic Re: Payment Issue in Get Support

Payment Issue

jcollins8424 — Mon, 16 Jun 2025 23:35:03 GMT

I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment.

Re: Payment Issue

slusagm — Mon, 16 Jun 2025 23:39:30 GMT

your visa gift card still have enough fund?

a quick way to get it going is to by a voucher from Shopper or London Drugs, then load voucher using My Account or *611

Re: Payment Issue

jcollins8424 — Mon, 16 Jun 2025 23:41:48 GMT

It does, yes, with a few dollars to spare. I have submitted a ticket to see what can be done.

Re: Payment Issue

Chalupa_Batman — Tue, 17 Jun 2025 00:00:37 GMT

@jcollins8424 wrote:
I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment.

Hey @jcollins8424

Public Mobile's website has cache issues. Go into your browser settings and clear the cache (lifetime) and close the entire browser. Open it back up and go into Incognito mode and log back in and try again.