topic Re: Don’t have my old email and can’t log in in Get Support

Don’t have my old email and can’t log in

Nate81 — Mon, 16 Jun 2025 22:55:22 GMT

I got rid of my old email and forgot to change my registered details on here. I also changed my number and now that number isn’t recognised. How do I create a ticket? It’s driving me insane not being able to do anything on here

Re: Don’t have my old email and can’t log in

TheSterlinger — Mon, 16 Jun 2025 23:01:47 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

if you cant log in, use the link below. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Don’t have my old email and can’t log in

Chalupa_Batman — Mon, 16 Jun 2025 23:04:13 GMT

@Nate81 wrote:
I got rid of my old email and forgot to change my registered details on here. I also changed my number and now that number isn’t recognised. How do I create a ticket? It’s driving me insane not being able to do anything on here

Hello @Nate81

Because you are unable to log into your account, THIS is the proper way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Don’t have my old email and can’t log in

slusagm — Mon, 16 Jun 2025 23:03:59 GMT

You will need PM to sort out that situation

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage