topic Esim card installatyion failed in Get Support

Esim card installatyion failed

Stromy332 — Mon, 16 Jun 2025 22:35:58 GMT

I'm new to public mobile and i was subcribing and esim failed, and no agent are available, things are starting good with public mobile

Re: Esim card installatyion failed

CSA_PM — Mon, 16 Jun 2025 22:39:49 GMT

Hi there. Is your phone esim available?

Can you please tell us more?

Re: Esim card installatyion failed

slusagm — Mon, 16 Jun 2025 23:06:22 GMT

First, make sure your old sim is removed or disable the old esim

Check if the PM esim is installed in the phone already. Check the Sim Manager screen, or Settings -> Cellular. Make sure it is enabled and set as Primary. And Reset Network Settings

Re: Esim card installatyion failed

Stromy332 — Mon, 16 Jun 2025 23:44:33 GMT

I have a samsung s20 and when i go to *#06# there is an EID number so i think i'm ok for that