topic Re: Problem during port from Virgin mobile in Get Support

Problem during port from Virgin mobile

Owen97 — Thu, 01 May 2025 15:34:29 GMT

Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."

No call or message has come through despite my Virgin mobile service still being online.

Does anyone know who I can contact on Public Mobile side to fix the issue?

Thanks

Re: Problem during port from Virgin mobile

computergeek541 — Thu, 01 May 2025 15:32:54 GMT

@Owen97 wrote:
Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."
No call or message has come through despite my Virgin mobile service still being online.
Does anyone know who I can contact on Public Mobile side to fix the issue?

I've asked someone from Public Mobile to contact you.

Re: Problem during port from Virgin mobile

slusagm — Thu, 01 May 2025 15:33:24 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Problem during port from Virgin mobile

hTideGnow — Thu, 01 May 2025 15:33:45 GMT

hi@Owen97

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Problem during port from Virgin mobile

O589 — Mon, 16 Jun 2025 22:11:51 GMT

Can someone help me as well please? Similar problem, my Virgin account number is 9 digits but the porting process requires 13

Re: Problem during port from Virgin mobile

CSA_PM — Mon, 16 Jun 2025 22:21:47 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem during port from Virgin mobile

LD91 — Wed, 25 Jun 2025 18:20:19 GMT

Hello,

I am having the exact same problem. Can someone give the number for the porting team? Thank you!