topic Re: Personal Hotspot in Get Support

Personal Hotspot

Tom365 — Mon, 16 Jun 2025 21:43:33 GMT

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I call Public Mobile?

Re: Personal Hotspot

slusagm — Mon, 16 Jun 2025 21:47:12 GMT

PM never blocks or restricts hotspot. Try reboot the phone first, Reset network settings. And the check

Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and Leave Username and Password blank.

If APN shows isp.mb.com, update it back to sp.mb.com

Re: Personal Hotspot

Chalupa_Batman — Mon, 16 Jun 2025 21:51:52 GMT

@Tom365 wrote:
I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I call Public Mobile?

Hello @Tom365

There is no number to call to contact Public Mobile. Everything is done on these forums and private chats. Below is how to reach a CS Agent. Just go into Settings then Cellular and set it up again if it's missing

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Personal Hotspot

hairbag1 — Mon, 16 Jun 2025 21:53:47 GMT

@Tom365

this issue isn't related to Public Mobile. Try a network re-set to see if Hotpot returns to normal.

Re: Personal Hotspot

SKSuh — Mon, 16 Jun 2025 22:10:38 GMT

As others have indicated, this definitely is not a Public Mobile issue

My iPhone 15 has occasionally experienced this kind of quirk so turn airplane mode on and off or reboot again until you can hotspot/tether again