topic Re: Question About Keeping My Number While Pausing Service in Get Support

Question About Keeping My Number While Pausing Service

Maddu — Mon, 16 Jun 2025 21:59:40 GMT

Hello,
I am traveling back home for two months and won’t be using my Public Mobile service during that time. Since it’s prepaid, I don’t want to pay while I’m not using it. If I unsubscribe, will my phone number be kept for me during this period? How long will my number be reserved after cancelling? Is there a way to keep my number without paying during these two months, so I can use it again when I return?
Thank you for your help!

Re: Question About Keeping My Number While Pausing Service

will13am — Mon, 16 Jun 2025 22:02:38 GMT

@Maddu , accounts can be kept in suspended state for up to 90 days before deactivation. If you are away for 2 months, you should be fine. Simply resubscribe when you are back and you will keep the same number and same rate plan.

Re: Question About Keeping My Number While Pausing Service

Maddu — Mon, 16 Jun 2025 22:03:51 GMT

Thanks

Re: Question About Keeping My Number While Pausing Service

hairbag1 — Mon, 16 Jun 2025 22:05:45 GMT

@Maddu

the day you leave Canada, go into your account and disable SUBSCRIBED. When that current renewal expires...you have 90 days grace to resume service. You should be fine for 2 mos.

Re: Question About Keeping My Number While Pausing Service

Chalupa_Batman — Mon, 16 Jun 2025 22:06:01 GMT

@Maddu wrote:
Hello,
I am traveling back home for two months and won’t be using my Public Mobile service during that time. Since it’s prepaid, I don’t want to pay while I’m not using it. If I unsubscribe, will my phone number be kept for me during this period? How long will my number be reserved after cancelling? Is there a way to keep my number without paying during these two months, so I can use it again when I return?
Thank you for your help!

Hello @Maddu

To add to @will13am , just log into your account before you leave, then use this link to turn off autopay. The account will be placed into that 90 day hold.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Move the toggle beside Subscribed to the left to turn it off. When you return, just move it back to the right and make a payment. Have a safe trip back home.