topic Re: billing problem in Get Support

billing problem

Bry4 — Mon, 16 Jun 2025 20:55:07 GMT

I cancelled my wife's cell phone plan back in January and noticed that she is still getting billed. I cannot go into her account because the athentication goes to her old number that is no longer in use. How do I stop the charges?

Bryan

Re: billing problem

hTideGnow — Mon, 16 Jun 2025 20:58:27 GMT

hi @Bry4

message support and ask them to check and refund the money

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: billing problem

Handy1 — Mon, 16 Jun 2025 20:59:34 GMT

@Bry4 You need to co tact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: billing problem

slusagm — Mon, 16 Jun 2025 21:00:51 GMT

PM will refund you the money, you just need to message them

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage