topic Re: ESIM not being installed successfully in Get Support

ESIM not being installed successfully

pebble13 — Mon, 16 Jun 2025 18:37:11 GMT

Hi, there

i have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me

Re: ESIM not being installed successfully

hTideGnow — Mon, 16 Jun 2025 18:42:35 GMT

hi @pebble13

your PM esim is already installed and showing in the Sim Manager screen? you enabled it ? you removed the old sim card?

yes, you can ask for cancel if you are not satisfied or PM support might be able to help to resolve the esim issue. You can submit ticket to PM support agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ESIM not being installed successfully

Dunkman — Mon, 16 Jun 2025 19:05:46 GMT

@pebble13

Did you get some help from customer service agent?

I will escalate your post to CSA_PM and hopefully, they can help you out or unable, help with the process of potential refund. Expect a private message from CSA_PM directly within one hour.

Re: ESIM not being installed successfully

CSA_PM — Mon, 16 Jun 2025 19:23:27 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage