topic the download button for usage history is not working in Get Support

the download button for usage history is not working

frustrating2 — Mon, 16 Jun 2025 18:47:28 GMT

Hello,
I've tried for 24 hours, and from two different devices, to download my usage history. The download button is not working. Please help.

I also agree with others that accessing a longer usage history would be highly desirable.

Thanks.

Re: the download button for usage history is not working

Handy1 — Mon, 16 Jun 2025 18:49:48 GMT

@frustrating2 That’s annoying , but you can ask support to give them to you also

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: the download button for usage history is not working

Chalupa_Batman — Mon, 16 Jun 2025 18:55:51 GMT

@frustrating2 wrote:
Hello,
I've tried for 24 hours, and from two different devices, to download my usage history. The download button is not working. Please help.
I also agree with others that accessing a longer usage history would be highly desirable.
Thanks.

Hey @frustrating2

Since @Handy1 has already given you the link to reach a CS Agent, I will add this. I just tried to download my statements without a problem. Public Mobiles website is known to have cache issues. So go into your browser settings, find the cache, clear the lifetime of it, close the entire browser, log back in using incognito mode and try to download again.

https://myaccount.publicmobile.ca/en/account/overview/usage-details

Re: the download button for usage history is not working

eddieO — Mon, 16 Jun 2025 18:57:49 GMT

@frustrating2, was one of the devices a computer? If not, trying signing into your account through a web browser to see if you can download your usage history there. I just tried on my computer and was able to download.

Re: the download button for usage history is not working

hTideGnow — Mon, 16 Jun 2025 18:59:56 GMT

HI @frustrating2

i can download without trouble using Chrome. I just tried and working for me. Not sure why you cannot

ask PM support to send you the usage history. But yes, it can only be 90 days unless you can provide them a valid reason like court order or a formal request from Police

Re: the download button for usage history is not working

SKSuh — Mon, 16 Jun 2025 20:48:16 GMT

Works for me using the Public Mobile app on my iPhone 15 Pro Max

Re: the download button for usage history is not working

frustrating2 — Tue, 17 Jun 2025 02:46:22 GMT

Thanks! I did try on my computer and phone. From what someone else said, maybe it's a cache problem (on both devices?).

Re: the download button for usage history is not working

on2wheels — Tue, 23 Sep 2025 15:30:10 GMT

This is definitely broken. I tried Chrome and Edge, neither will work now with or without filters applied. Submitting a ticket.