topic Cannot edit access point in Get Support

Cannot edit access point

ragingbull — Mon, 16 Jun 2025 17:35:54 GMT

Hello all,

The "edit access point" is greyed out for Public Mobile. I have not been able to download pictures when people message me but that is not as important as not being able to get messages in a group chat. It is showing the group phone numbers but no messages. It shows "not available"

The only option showing on the APNs is save or discard. I tried discarding but nothing happens. No option to edit or add new.

I think the settings are not up to date.

I am using an old Umidigi A5 pro phone if that helps to figure out what the problem is.

Re: Cannot edit access point

hTideGnow — Mon, 16 Jun 2025 16:52:19 GMT

hi @ragingbull

so, you cannot delete the current APN and re-create a new one?

what phone do you have ?

some phone requires another sim card to unlock the ability to edit APN. Use a Freedom sim card, borrow one from friends. Freedom sim card can somehow unlock that

Re: Cannot edit access point

ragingbull — Mon, 16 Jun 2025 17:25:24 GMT

Thanks for responding hTideGnow and Chalupa_Batman.

I tried a Telus and Speakout sim but it is still greyed out.

There is no option to add another APN but there is a "reset to default" option which I'm not sure if I should try as I still need a functioning phone for work.

I will try to reach out to Umidigi to see if it was locked down as part of production.

Re: Cannot edit access point

hTideGnow — Mon, 16 Jun 2025 17:27:13 GMT

hi @ragingbull

as said above, try to get a Freedom sim card from a friend and you would be able to unlock the APN edit screen. Good luck.