topic New sim activation in Get Support

New sim activation

Johnbgood — Mon, 16 Jun 2025 17:37:31 GMT

How long does it take to activate a new SIM purchased locally

Re: New sim activation

Chalupa_Batman — Mon, 16 Jun 2025 15:30:54 GMT

@Johnbgood wrote:
How long does it take to activate a new SIM purchased locally

You have to download the app to sign up. Once you follow the 6 steps, you should be up right away. If you choose to port over a number from a different provider, that could be a few hours.

If you are choosing to port over from another provider, I'd suggest signing up with a temporary number first and make sure all the services work such as calling texting and data.

Re: New sim activation

hTideGnow — Mon, 16 Jun 2025 15:30:24 GMT

hi @Johnbgood

if you got the new sim card with you, use the PM app to activate and it is pretty much instant

if you are porting a number into PM's new account, make sure you have the account number of the old carrier and make sure the line still active and you need to get a text from your old carrier and reply

Re: New sim activation

slusagm — Mon, 16 Jun 2025 15:31:59 GMT

download PM app and subscribe, choose you have a sim card and follow the steps and you will get the new service activated within 5 mins

Re: New sim activation

BKNS27 — Mon, 16 Jun 2025 15:44:28 GMT

@Johnbgood

It depends if you are porting your old number over to PM or picking a new number.

It should be right away if you are picking a new number but your need to reboot your phone phone after activation.

If you are porting your number from another carrier on the PM app. It could take up to 2 hours after you reply to the text with YES from your old carrier with the old SIM in your phone but your old SIM will continue to work until porting is completed. Then power off the phone and switch to the PM SIM.

Re: New sim activation

Mookie007 — Mon, 16 Jun 2025 16:00:57 GMT

New customer is pretty quick within a few minutes was my experience, porting over from another provider, can take a few hours sometimes.

Re: New sim activation

Johnbgood — Wed, 18 Jun 2025 15:08:21 GMT

Thanks for your help, I have another problem with my hotspot since the new sim card. HS doesn't work? Any suggestions

Re: New sim activation

BKNS27 — Wed, 18 Jun 2025 22:32:06 GMT

@Johnbgood

What is HS?

Re: New sim activation

batman1 — Thu, 26 Jun 2025 22:03:41 GMT

I switched from Telus....didn't take long, a few minutes. Telus set a pm to keep my old number, which i replied 'yes'