topic Re: I changed my phone number a week ago through a PM website and.... in Get Support

I changed my phone number a week ago through a PM website and....

discipline — Mon, 16 Jun 2025 17:39:02 GMT

Hey everyone,

I changed my phone number last week through PM website and I forgot that that phone number is connected to many services i use. Is it possible to get it back somehow if it's still not taken, because i called it for couple of days i dont think anymoby has it yet, so just need to know if i can get phone number i had a week ago back.

Thanks in advance.

Re: I changed my phone number a week ago through a PM website and....

hTideGnow — Mon, 16 Jun 2025 15:25:55 GMT

HI @discipline

PM support agent could help. Please submit a ticket as early as possible

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I changed my phone number a week ago through a PM website and....

slusagm — Mon, 16 Jun 2025 15:27:19 GMT

why can't you just work on changing those service to the new number? Bank is usually easy for phone number change. Might be harder for email service like Google or Apple , as they have not person to talk to , but it is still possible

if you really need your old number back, ask PM and they can still reverse the change. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I changed my phone number a week ago through a PM website and....

Chalupa_Batman — Mon, 16 Jun 2025 15:27:47 GMT

@discipline wrote:
Hey everyone,

I changed my phone number last week through PM website and I forgot that that phone number is connected to many services i use. Is it possible to get it back somehow if it's still not taken, because i called it for couple of days i dont think anymoby has it yet, so just need to know if i can get phone number i had a week ago back.

Thanks in advance.

Hello @discipline

Since you have the ability to log in, THIS is the proper way to create a ticket to chat with a CS Agent to look into this matter.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.