topic Changing Phone Number From Koodo in Get Support

Changing Phone Number From Koodo

Dueling7 — Tue, 04 Jan 2022 23:08:57 GMT

I've selected Change number from my account settings in Public Mobile, and gotten the "number was changed successfully" message but my phone number is still my old one 12 hours later? I had to switch from Koodo mobile so they couldn't do it for me automatically at the store when I signed up for Public Mobile

Re: Changing Phone Number From Koodo

meocon — Sun, 10 Jun 2018 16:57:41 GMT

I recommend you send a private message to the moderator team and ask them to investigate that for you maybe porting has failed. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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Re: Changing Phone Number From Koodo

srlawren — Sun, 10 Jun 2018 19:21:28 GMT

@Dueling7 have you rebooted your phone after receiving the message about the port completing?