topic Re: No internet in Get Support

No internet

I54 — Mon, 16 Jun 2025 14:17:56 GMT

I bought a new phone and place my sim card into it and I can't access the internet.

Re: No internet

hTideGnow — Mon, 16 Jun 2025 14:20:10 GMT

hi @I54

what phone do you have?

voice and text both work?

Try Reset Network Settings and check if it works

Re: No internet

I54 — Mon, 16 Jun 2025 14:26:48 GMT

I have Chinese I54.

Yes voice and text wofk

Re: No internet

Chalupa_Batman — Mon, 16 Jun 2025 14:31:35 GMT

@I54 wrote:
I have Chinese I54.
Yes voice and text wofk

Sadly this phone may not fully work with Public Mobile as it's not on the VoLTE approved list.

To confirm if your phone will work with Public Mobile, please see this link. These are currently and mildly out of date lists of what can work.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: No internet

softech — Mon, 16 Jun 2025 14:33:54 GMT

@I54

these Chinese phones usually do not have the proper bands for data access. You can try to lock the network mode to 3G first and test, if it works on 3G, try to lock it to 4G or LTE and test

and before trying so, you will need to manually update the APN. But instead of updating the current APN, delete the current one, create new following this:

APN: SP.MB.COM
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D4F

If you made the change and data still does not work, then sorry, your phone is not compatible and you will need to change to one of the mainstream phones, like Apple or Samsung S2x or Google Pixel

Re: No internet

I54 — Mon, 16 Jun 2025 15:01:53 GMT

Thank you this worked.

Re: No internet

hTideGnow — Mon, 16 Jun 2025 15:10:07 GMT

hi @I54

happy that it works now. You can mark @softech post as solution if that was what you followed

Enjoy PM