topic No service in Get Support

No service

DRM25 — Mon, 16 Jun 2025 17:40:51 GMT

Bell tried to port my phone unsuccessfully. Now I have no service! Said it was my problem to get my service back from PM. They said PM didn’t accept the port so HELP

Re: No service

hTideGnow — Mon, 16 Jun 2025 12:02:29 GMT

hi @DRM25

if your PM service was working and just stopped, it means the port was completed. But the Bell sim in the phone and reboot and test again

if you notice the port still not done, message support and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

DRM25 — Mon, 16 Jun 2025 13:03:36 GMT

I have no SIM card. This was done over the phone. My niece insisted I switch as much as I said no.
i don’t want Bell. I want my PM working.

Re: No service

eddieO — Mon, 16 Jun 2025 13:21:55 GMT

@DRM25 use the link provided by hTideGnow and tell Public Mobile that you have decided you want to stay with them, they should be able to get your service back to working. Without a Bell physical SIM card you wouldn't be able to start a service with them unless your niece was trying to set you up with a Bell eSIM?

Re: No service

CSA_PM — Mon, 16 Jun 2025 17:27:38 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: No service

DRM25 — Tue, 17 Jun 2025 20:02:19 GMT

Thank you everyone! Fixed the problem myself. My primary phone # had been untoggled and the port phone # that Bell had tried to assign was toggled 🤦🏼‍♀️. Switched it and am now good to go. For people like myself with no tech knowledge (limited) PB is very difficult to navigate if you have a problem. I’m old school and like talking to a human.
again thanks so much