SIM

Aisosa — Mon, 16 Jun 2025 05:34:57 GMT

Why is my Sim not receiving or making calls?

Thank you

Re: SIM

softech — Mon, 16 Jun 2025 06:46:12 GMT

@Aisosa did you just register? Physical sim or eSIM?

Did you use the PM app to subscribe and went all the way to Step 6? If you subscribed using only the browser, you have not completed the subscription yet, please download PM app and complete the subscription.

If you already got to Step 6 using PM app, make sure the old provider sim card is removed (or disabled the old esim), and Reset Network Settings

If you still unable to make and receive calls, ask PM to re-provision the sim. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: SIM in Get Support

SIM

Re: SIM