topic Re: Number port in Get Support

Number port

Samb24 — Mon, 16 Jun 2025 07:18:40 GMT

I recently ported my number from Fido to Public Mobile. I can’t send or receive SMS, and iMessage is stuck on verifying. I believe the port may not have fully completed. Please help me finish the port so SMS and iMessage work.

edited by computergeek541: changed category label (unrelated to discussion about how to use the Community website)

Re: Number port

Samb24 — Mon, 16 Jun 2025 05:52:13 GMT

My other sim is also inactive so I am unable to revive the 6 digit code sent to my number

Re: Number port

softech — Mon, 16 Jun 2025 06:39:03 GMT

@Samb24 data and voice are working without problem?

Try re-register iMessage. Make sure your remove the old provider sim card and make sure Mobile data is on. First remove the phone number from Settings, reboot phone. Then go back to Settings and manually enter the phone number back for iMessage to re-register

Wait at least 15 mins for iMessage to re-register. If still have problem, ask PM support to re-provision the sim. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there