topic Re: Is there an outage?!? in Get Support

Is there an outage?!?

missM2 — Mon, 16 Jun 2025 04:57:22 GMT

Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 bars of service (sometimes SOS or No Service will appear) but we are unable to make or receive calls.

Re: Is there an outage?!?

hTideGnow — Mon, 16 Jun 2025 01:09:01 GMT

hi @missM2

where you are at?

check the outage map:

https://www.telus.com/en/bc/outages

At this time, there are confirmed outages at Thorhild and AB, Winnipege, MB

Re: Is there an outage?!?

Chalupa_Batman — Mon, 16 Jun 2025 01:10:47 GMT

@missM2 wrote:
Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 bars of service (sometimes SOS or No Service will appear) but we are unable to make or receive calls.

Hello @missM2

https://www.telus.com/en/qc/outages

What phones are you both using?

Re: Is there an outage?!?

missM2 — Mon, 16 Jun 2025 01:22:54 GMT

Newfoundland

Re: Is there an outage?!?

missM2 — Mon, 16 Jun 2025 01:23:37 GMT

All I’ve the map - from IPhone 13 to and XR

Re: Is there an outage?!?

computergeek541 — Mon, 16 Jun 2025 01:25:23 GMT

Re: Is there an outage?!?

hairbag1 — Mon, 16 Jun 2025 01:33:09 GMT

@missM2

sounds like could be a network outage in your vacinity. Keep testing throughout the evening to see when it comes back on-line.

Re: Is there an outage?!?

hTideGnow — Mon, 16 Jun 2025 01:37:20 GMT

hi @missM2

but NFL has no outage.

you can report your outage to PM support

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Is there an outage?!?

sheshenl — Mon, 16 Jun 2025 18:45:20 GMT

Myself and my 2 daughters had no service for most of Sunday, fathers day, in the GFW area of NL. Seems fine today.