topic Re: Data just stopped connecting after it was working for a week in Get Support

Data just stopped connecting after it was working for a week

Liquid5n0w — Tue, 04 Jan 2022 23:08:54 GMT

I have an Axon 7 on the new 4gb/mo plan. I signed up last week.

Data was working fine this morning, then this afternoon it stopped working with no warning.

I can still call out and call in. Phone info says its on LTE/WCDMA/GSM auto (prl). If I force it to LTE only it won't get any signal. I am in the middle of trying a full wipe but I am not hopeful.

I have deleted and reset the APN multiple times and it is not helping.

Any advice?

Re: Data just stopped connecting after it was working for a week

jheili99 — Tue, 08 Nov 2016 20:59:42 GMT

hi..

i would not use the force LTE option.... if signal gets weak you will also loose your phone service as well .... at least that was the last word here on the board ( PM does not support VOLTE...i think its short for voice LTE )

Re: Data just stopped connecting after it was working for a week

Liquid5n0w — Wed, 09 Nov 2016 13:00:30 GMT

I gave up and reset my phone to default, and it is working without issued now.

Consider this solved.

Re: Data just stopped connecting after it was working for a week

Cyber — Wed, 09 Nov 2016 16:01:28 GMT

@Liquid5n0w,

Strange behavior...

I know that the software of the AXON has many bugs. Maybe one of these?

Re: Data just stopped connecting after it was working for a week

Liquid5n0w — Wed, 09 Nov 2016 16:03:39 GMT

Yup, definitely odd. I have been messing with the software a bit, but it is strange a reset solved it.