topic Re: Charged for a new eSIM in Get Support

Charged for a new eSIM

Pgelke — Sun, 15 Jun 2025 01:09:38 GMT

I was replacing a few phones today. 2 of the 3 accounts when smoothly. I purchased the new eSIM on the new phone but was not actually charged, and the eSiM from the old phone transferred over without any issues.

However, on this account, I was charged and in fact I was given an additional eSIM phone line. So now my phone has two phone numbers. I have disabled the usage of the new line on the new iPhone. But I would like my $5 back and I want the second eSiM line deleted from the phone so it doesn't confuse my daughter.

Tnx.

Re: Charged for a new eSIM

Dunkman — Sun, 15 Jun 2025 01:20:04 GMT

@Pgelke

That is unusual situation. You will need to submit a ticket for customer service agent help. Expect 1-2 hours wait for response and might need to wait to tomorrow morning.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437