topic Re: data suddently not working (after working initially) after a switch from old phone to new phone in Get Support

data suddently not working (after working initially) after a switch from old phone to new phone

bob_smith69 — Sat, 14 Jun 2025 15:58:03 GMT

had old google pixel 4a and public mobile. things worked great. got a new phone (samsung 23), switched over sim card. my public mobile data worked! it worked for a few days. now it doesn't. when i leave the house, phone is basically a brick. even tough it doesn't work it does say "public mobile" on top left of phone. any ideas?

Re: data suddently not working (after working initially) after a switch from old phone to new phone

Chalupa_Batman — Sat, 14 Jun 2025 16:14:15 GMT

@bob_smith69 wrote:
had old google pixel 4a and public mobile. things worked great. got a new phone (samsung 23), switched over sim card. my public mobile data worked! it worked for a few days. now it doesn't. when i leave the house, phone is basically a brick. even tough it doesn't work it does say "public mobile" on top left of phone. any ideas?

Hey @bob_smith69

First, try rebooting the phone. If that doesn't work, go into your settings, find Network Settings and refresh them and reboot the phone. This should fix the issue.

Re: data suddently not working (after working initially) after a switch from old phone to new phone

hTideGnow — Sat, 14 Jun 2025 16:44:17 GMT

hi @bob_smith69 voice calls work? just not data?

first, reboot phone and then Reset Network Settings

and also, check and disable Data Limit on your phone, it could be that device limit setting blocked your data access

Also, if possible, test the sim on the old phone to confirm it was just a devise issue and not account related

Re: data suddently not working (after working initially) after a switch from old phone to new phone

bob_smith69 — Sat, 14 Jun 2025 23:49:39 GMT

weirdly enough this was the solution, though i really don't think i messed with the network settings. odd, but thanks for the help!