topic Re: Reactivating existing PM plan & SIM in Get Support

Reactivating existing PM plan & SIM

Tarapada1 — Sat, 14 Jun 2025 21:22:40 GMT

Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent

Re: Reactivating existing PM plan & SIM

Tarapada1 — Sat, 14 Jun 2025 16:39:41 GMT

I tried on the site but it couldn't identify either of my SIMs and it wouldn't accept my payment method either

Re: Reactivating existing PM plan & SIM

hTideGnow — Sat, 14 Jun 2025 16:41:49 GMT

hi @Tarapada1 cam you login My Account? if you can login, you can pay and resume yourself

if you cannot login and account suspended for less than 90 days, them ask PM support the proper way by message them(they won't reply your tagging here ) :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if your account suspended for over 90 days , you need to get a new sim card and activate a new account

Re: Reactivating existing PM plan & SIM

Chalupa_Batman — Sat, 14 Jun 2025 16:45:35 GMT

@Tarapada1 wrote:
Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent

Hello @Tarapada1

I just wish to clarify a few things to make sure I give the best advice.

You have a SIM card.... is it a new SIM card or the old one?

When you say you want to reactivate, how long has your plan not been active for?

Once you answer these questions, we can better assist you.

Re: Reactivating existing PM plan & SIM

Tarapada1 — Sat, 14 Jun 2025 16:48:09 GMT

Plan has been inactive for a year now, SIM is also from around a year back

Re: Reactivating existing PM plan & SIM

Chalupa_Batman — Sat, 14 Jun 2025 16:55:39 GMT

@Tarapada1 wrote:
Plan has been inactive for a year now, SIM is also from around a year back

Thank you for sharing @Tarapada1

So let's start with the easy stuff. The old SIM card, is no longer good and you can toss that. Two, you'd need a new SIM card (which I think you purchased one already if I read correctly), now, you just need to start a whole new account. As a brand new customer and pick whatever plan you want. Your old phone number is gone sadly so you'll have to pick a new one. You will have to download the app on your phone to be able to sign up.

Re: Reactivating existing PM plan & SIM

slusagm — Sat, 14 Jun 2025 17:18:51 GMT

If over a year, the account would have been closed and you sim card would be no longer useful for another activation. Also, you likely cannot get the old number back anyway. So, start new with a new number

To join back Public School, get a new PM sim from Telus or Koodo or Mobile Klink $10 or from Amazon $5

https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH/