topic Re: Missing data on new subscription in Get Support

Missing data on new subscription

Wet — Sat, 14 Jun 2025 16:03:48 GMT

I was on the old $15 250 MB data plan but switched to the $15 500 MB plan on renewal. When I logged into my account on the renewal date, it said that 100 MB of data had been used. How can this be? It was the first day of the subscription and I had not used my phone except for Wifi at home.

Re: Missing data on new subscription

Chalupa_Batman — Sat, 14 Jun 2025 16:13:14 GMT

@Wet wrote:
I was on the old $15 250 MB data plan but switched to the $15 500 MB plan on renewal. When I logged into my account on the renewal date, it said that 100 MB of data had been used. How can this be? It was the first day of the subscription and I had not used my phone except for Wifi at home.

Hello @Wet

Public Mobile updates their data every 12 hours. So this was probably from the previous 12 hours of use. If you place your finger at the top of the page where it says data usage and swipe down, this should reset it. If not, then if it's an Android phone, go into the app settings and clear the cache and sign back in. If it's an iPhone, then delete the app, reboot and download the app and try again.

Re: Missing data on new subscription

hTideGnow — Sat, 14 Jun 2025 16:45:39 GMT

hi @Wet

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Missing data on new subscription

umnikke8 — Sat, 14 Jun 2025 17:08:11 GMT

The Public system always reports 100MB more data used when your phone is online. It's just an artifact. If you turn your phone off, the 100MB will disappear, connect it again and the 100MB will be added. It's not actually used, the correct usage is actually recorded, just the display has this fudge factor.