topic Re: Signing in in Get Support

Signing in

Dumart — Sat, 14 Jun 2025 14:12:26 GMT

I can’t sign in with this two part authentication. I’m using my SIM card in my cctv cameras, so I can’t get phone codes sent to me.

how do I turn off this ?

Re: Signing in

slusagm — Sat, 14 Jun 2025 14:46:37 GMT

The first time 2FA on SMS is needed. After first time , you can click Didnt receive code and choose Send email to get code

So, if you have not completed first time 2fa on SMS , take the sim from the camera and put it in the phone first to complete that first time

Re: Signing in

Chalupa_Batman — Sat, 14 Jun 2025 15:07:02 GMT

@Dumart wrote:
I can’t sign in with this two part authentication. I’m using my SIM card in my cctv cameras, so I can’t get phone codes sent to me.
how do I turn off this ?

Hello @Dumart

If you're unable to get the 2FA code by clicking on "Didn't Get Code" and it doesn't have an email option, then please reach out to a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Signing in

slusagm — Sat, 14 Jun 2025 15:12:06 GMT

First time verification via SMS cannot be avoided and PM can't to bypass it. Taking the sim out and receive it on the phone is the only way

Re: Signing in

Chalupa_Batman — Sat, 14 Jun 2025 15:28:58 GMT

@slusagm wrote:
First time verification via SMS cannot be avoided and PM can't to bypass it. Taking the sim out and receive it on the phone is the only way

If the 2FA code is not going to their phone, they can click on Didn't Get Code and send to email. If the email option isn't there, then they need to contact a CS Agent to fix that part so they CAN send it to the email. Come on man, you should know this by now!

Re: Signing in

hTideGnow — Sat, 14 Jun 2025 16:49:48 GMT

hi @Chalupa_Batman

I think @slusagm was correct, there is a phone verification for all accounts, PM has to be able to send 2FA via SMS once before the option. Send email and Send voicemail appears. If the first time verification via text was not completed, there was nothing CS agent can help. I talked to CS agent once for the same issue and agent told me that

@Dumart it could be more work to take the sim out and put it in a phone, but this is a quicker way to resolve the issue